Frequently Asked Questions
Everything you need to know about your next ride.
How do I choose the right bike size?
We provide a comprehensive sizing guide on each product page. You can also visit any My Ride store for a professional fit assessment by our cycling experts.
Do you offer Click & Collect services?
Yes, you can purchase your bike online and select 'Click & Collect' at checkout. Your bike will be professionally assembled by our mechanics and ready for pickup at your local My Ride store.
What is your return policy on cycling gear?
We offer a 30-day return policy for most accessories and apparel, provided they are in original packaging and unused condition. Please note that bikes have specific return conditions once ridden.
Does my new bike come with a warranty?
Every bike sold at My Ride comes with a manufacturer's warranty. Additionally, we offer a complimentary first service within the first three months to ensure your ride stays in peak condition.
What are your shipping rates for large items?
Shipping for accessories is calculated at checkout based on weight. For bikes, we offer flat-rate shipping to major metro areas or free pickup via our Click & Collect network.
Do you offer financing options for premium bikes?
Yes, we partner with several providers to offer flexible payment plans, allowing you to ride now and pay later through manageable installments.