Returns & Exchanges

At My Ride Bike Stores & Experts, we want you to be fully satisfied with your gear. If your purchase isn't the perfect fit for your cycling needs, we offer a straightforward return and exchange process within 30 days of purchase.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original, unused condition with all tags and packaging intact, including proof of purchase.

• 2.
  Initiate Your Return

  Visit our online portal to submit a return request or bring your item directly to your local My Ride store for an immediate assessment.

• 3.
  Pack and Ship

  Carefully package your items to prevent damage during transit and attach the provided shipping label if returning via mail.

• 4.
  Receive Refund or Exchange

  Once our bike experts verify the condition of the return, we will process your refund to the original payment method or finalize your product exchange.